Location: Broomfield, Colorado.
Symptom: Error message indicating several switch rows shorted to ground.

The owner had checked the playfield and the coin door wiring, looking for any obvious shorts.  None were found.  I suspected there was a problem on the MPU board, where all of the columns and rows of the switch matrix connect.

Lower portion of the Williams MPU board (click for larger), U20 is just left of center. Note battery holder above it.

I disconnected all of the switch connectors from the MPU. With the pinball machine in the Switch Edges test routine, I took a couple of jumper leads and a diode and connected a Row 1 with Column 1.  Instead of seeing a single switch closure, the entire Row 1 lit up as being closed.  I repeated with a few of the other rows and got the same result.  This pointed to the column driver chip U20 (ULN2804).

To be sure, I checked the column outputs with my oscilloscope. Instead of seeing a signal pulsing from 12 volts to ground, I saw a signal pulsing from about 2 volts to ground.  I checked that there was 12 volts on the pullup resistors to make sure the PCB wasn’t damaged from leaky RAM batteries.  The 12 volts on the pullup resistor was fine.  I then checked the input to U20 to make sure the upstream chip was functioning correctly.

I replaced U20 with a socket because this is a common problem with these Williams MPU boards.  I then placed a new ULN2804 into the socket.  The board was retested in the machine and everything was fine.